GPS Tracker FAQs — Motiq Australia
About the motiq Tracker
Q: What is motiq?
motiq is an Australian-owned vehicle security provider specializing in plug-and-play GPS tracking. We help car owners protect their vehicles with real-time location data and instant mobile alerts—all managed through a simple app.
Q: What does motiq track?
- Real-time GPS location, Route history (up to 365 days), Impact and vibration alerts, Geofence entries and exits, Battery health and disconnection alerts
Pricing & Plans
Q: How much does it cost?
Our pricing is simple: $99 for the hardware device and an $11.99/month subscription fee. This monthly fee covers all 4G data, SIM management, and portal and app access with no hidden costs.
Q: Is there a lock-in contract?
No. We believe in our product, so we don't need lock-in contracts. You can cancel your subscription at any time by sending an email to our support team at support@motiq.com.au.
Installation & Compatibility
Q: How do I install it?
Installation is truly plug-and-play. Locate your car's OBD-II port (usually under the steering wheel), plug the motiq tracker in, and wait for the lights to blink. No wiring, no tools, and no mechanics required.
Q: Which cars are compatible?
motiq works with almost all petrol, diesel, and hybrid vehicles manufactured since 2006. This includes popular Australian models like:
- Toyota HiLux, RAV4, Corolla, LandCruiser, Prado, Ford Ranger, Everest, Mustang, Mazda CX-5, CX-30, Mazda 3. Mitsubishi Triton, Outlander, Pajero Sport, Hyundai i30, Tucson, Santa Fe, Kia Sportage, Sorento, Cerato, Isuzu D-MAX, MU-XMG ZS, MG3, Tesla Model 3, Model Y (requires adapter)
Tracking & App
Q: What network does it use?
We use a multi-network 4G SIM that connects to both Telstra and Optus towers. This ensures the widest possible coverage across metro and rural Australia.
Q: Is the tracking truly 'live'?
Yes. When the vehicle is moving, the tracker updates its position every 30 seconds. You can watch the icon move across the map in real-time on your smartphone.
Theft Alerts & Security
Q: What happens if a thief unplugs the device?
The device has a small internal backup battery. If it is unplugged, it will send an 'External Power Disconnected' alert to your phone and continue tracking for a short period while you investigate.
Privacy & Legal
Q: Who can see my location data?
Only you. Your data is encrypted and linked strictly to your account. motiq staff do not monitor your live location unless you explicitly request technical support for a tracking issue..
Shipping & Returns
Q: How long does shipping take?
We ship daily via Australia Post. Standard shipping typically takes 3-5 business days, while Express takes 1-2 days to most major AU cities.
Q: What is the 30-day guarantee?
If you're not completely satisfied with the tracker or app, you can return the device in its original condition within 30 days of purchase for a full refund of the hardware cost.